Cardinal Buick GMC in 3800 Illinois 15

Customer Reviews about Cardinal Buick GMC:

• ★ ★ ★ ★ ★
  Chance, my saleman, was excellent to work with. He was extremely patient as I fought to make up my mind on trading. I was allowed to drive the truck to my house and make sure it fix in my carport. Over all an excellent experience in buying a new truck. Would recommend for anyone to buy their new/used vehicle from here. Financing was awesome.
  By Jason Agne, June 22, 2017
• ★ ☆ ☆ ☆ ☆
  I purchased a service package under the previous owners for oil changes and tire rotations. Something which I had done on several occasions in multiple states before. I have always been able to take in multiple vehicles at every other Buick dealership I have EVER done business with. It was an economic and stress free experience I came to expect when dealing with Buick; that was unfortunately until today. I called in advance to make an appointment, and informed them at the time of the appointment that I had sold the previous vehicle and that a new vehicle was being serviced. Again, I have been going to Buick dealerships exclusively for close to a decade now and have never had an issue. Alas all good things must come to an end, and after waiting for close to 40 minutes I was informed that the new owner would not honor the previous service contract unless it was the same vehicle. I am also not able to receive a refund for the service I was unable to collect. When speaking to the manger named Randy I was told that there was simply nothing he was going to do, that this issue was the fault of the previous owner. How sad that customer service has gone down so significantly that they are unwilling to honor an oil change, I can’t help but wonder what heck awaits anyone with an actual mechanical issue. I genuinely hope that this event is only associated with this location and not representative of Buick as a whole. I had never considered looking at another business for service until today and am extremely disappointed not only in the mangers customer service but also the overall passing off responsibility onto any and everyone else, ultimately leaving me out money and without service. They lost a customer today and I have to say I am extremely disappointed in how low Buick customer service has sunk.
  By Carriejane g, April 20, 2017
• ★ ★ ★ ★ ★
  We had a great experience at Cardinal GMC. We had an issue with the first vehicle we purchased and they stood behind their customer satisfaction guarantee. Our salesman Austin Hatch was incredible. He went above and beyond to make sure we are satisfied with our purchase. He also won extra credit points by keeping our boys interested and occupied while we finalized the paperwork. My 9 year old ask when we are going back to see him. Thanks Austin for making our car buying experience enjoyable.
  By Vicki Slinkard, January 20, 2017

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